Shipping policy

Shipping Policy

Welcome to muashops.com. To ensure you have a pleasant shopping experience, we provide the following shipping policy. Please read and understand our logistics services.

Order Processing Time

  • Processing Time: All orders will be processed and shipped within 7-14 business days (excluding weekends and holidays). If there are any special circumstances causing delays, we will notify you promptly.

Shipping Methods and Time

  • Shipping Methods: To ensure the timeliness and safety of the shipping process, we recommend SF Express as our shipping partner.
  • Shipping Time: All orders will be completed within 7-14 business days (excluding weekends and holidays). If there are any special circumstances causing delays, we will notify you promptly.

Shipping Fees

  • Free Shipping Policy: Orders over HKD 500 (or equivalent currency) are eligible for free standard delivery via SF Express. Orders that do not meet this amount will be shipped using the cash on delivery method.

Order Tracking

  • Tracking Orders: All shipped orders will be provided with a tracking number. You can track your package status through our website's "Order Tracking" page or the logistics company's official website.

Customs Duties and Taxes

  • Duties and Taxes: International orders may incur customs duties, import taxes, and other related fees, which are the responsibility of the recipient. We recommend consulting your local customs office for details before placing an order.

Lost or Damaged Packages

  • Liability Statement: We are not responsible for packages lost or damaged during transit. Please inspect the package carefully before signing for it. If you find any issues, please refuse to sign and contact our customer service team immediately.

Special Notes

  • Holiday Delays: Please note that during holiday periods (such as Chinese New Year, National Day, etc.), shipping may be delayed. Please plan your orders accordingly.

Contact Us

If you have any questions about our shipping policy, please contact us through the following methods:

  • Customer Service Email: muafashion7@gmail.com
  • Customer Service Phone: +852 6236 9760
  • Business Hours: Monday to Friday, 9 AM to 6 PM (Hong Kong time)

Thank you for choosing MUA Fashion. We wish you a pleasant shopping experience!